Orders and Shipping
Please note that orders may take up to three business to process. Orders are not shipped on Saturdays or Sundays, if an order is placed after 2:00PM on a Friday the order will not be shipped until the next business day.
Items shipped from Acueexpress.com or Acue Lighting can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. All items being returned must be returned within the return policy period to be refunded. All items returned will hold a 15% restocking fee. All items being returned must be in brand new/ never used condition with all packaging content in tact.
Some items are non-returnable and non-refundable such as package deals, sale items, special orders, and non-defective open box products. An RMA form is required for all returns. Consumer must contact Acueexpress.com or Acue Lighting in order to create an RMA case before returning any items. Return shipping on all items is the consumer’s responsibility.
Acueexpress.com and Acue Lighting are not responsible for any damages caused during initial shipping or the return shipping process. Exchanges are valid in the same timeframe as returns. Consumer must contact Acueexpress.com or Acue Lighting before the returning of any products to be exchanged.
Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
All items with a value of $100 or more should be returned using a trackable method. Items with a value more than $100, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.